The Swissport Profile
Swissport International Ltd. provides ground services for around 108 million passengers and 3.2 million tonnes of cargo a year (the latter using some 98 warehouses with a total floor area of over 350 000 square metres) on behalf of some 650 client companies. With its workforce of around 35 000 personnel, Swissport is active at 177 airports in 36 countries on five continents, and generated consolidated operating revenue of CHF 1.7 billion in 2011. Swissport was named Global Aviation Ground Services company 2011 and has been awarded Cargo Handling Agent of the Year 2011.
The Swissport Mission:
"Strengthening our number-one position"
- Swissport is the leading global airport and aviation service provider in terms of quality, reliability, customer dedication, growth, innovation and network coverage.
- We offer a wide range of products at optimum value-for-money, and achieve an attractive return on investment for all the parties involved.
- Our mission is to be a reliable and professional contributor and a recognized partner in creating value and results for all our stakeholders.
Spectrum of Services
Swissport offers a full range of value-adding airport services to its customers, including:
Ground Handling
- Aircraft Maintenance
- Aircraft Servicing and Cleaning
- Airport Aviation Security
- Catering Services
- E-Services
- Executive Aviation Handling
- Flight Operations and Crew Administration
- Fueling
- Load Control
- Operation of Airport Lounges
- Outsourcing and Global Packages
- Passenger and Baggage Handling
- Ramp Services
- Station Supervision and Administration
- Surface Transport of Passengers and Crews
- Unit Load Device Control and Management
Cargo Handling
- Freight Handling (On/Off Airport)
- Mail Handling
- Document Handling (Import/Export)
- Integrator Handling
- Cargo Handling in a Third Party Facility
- Freighter Ramp Services / Transportation
- Outsourced Hub Operations and Management
- Network Handling Services (Off-Line)
- Call Centre and Airline Customer Services
- Special Cargo Handling
- Trucking Services
- Warehousing
- e-freight™ Services
Geographical scope of operations
Swissport currently operates in 36 countries.
Business policy
Swissport is recognized as the benchmark in terms of value for money, customer dedication, and cost management. The company has established a global reputation for being a valued business partner, not only because of its financial resources and modern ground support equipment, but also due to its intangible assets, particularly management expertise and a brand name that stands for superior quality.
Achievements & Product Improvements
- More than 40 years of experience in Ground Handling
- Award winner 2000-2011 "Global Aviation Ground Services Company"
- Air Cargo Handling Agent of the Year 2009 - 2011
- African Cargo Handler of the Year 2011
- Global Management System ISO 9001 certified (by SGS)
- Transparent Customer Quality Performance (web based)
- Cargo 2000 Compliant
- Full integrated Aviation Security Services
- S-PASS (Swissport Passenger Assessment Security Solution) - High level of efficiency by user-friendly state-of-the-art IT Applications and infrastructures:
- Own Cargo Handling System "Cargospot"
- Hand-Held Terminals (HHT) in Ground Handling and Cargo Business
- Web-Check-in Platform (e-Services)
- Mobile Offices (with WLAN equipped cars)
- Graphical User Interfaces (GUI) and CLF
Swissport Customer Benefits
- Strong business fundamentals, with competitive pricing
- Innovation and Flexibility with top reliability and high quality levels
- Responsive and Direct Organization Structures
- Global leverage through Global Account Management
- Continuous growth in market share and diversification into Airport-Related Services
- Hub Management, Outsourcing Solutions and Frame Agreements
- Extensive Knowledge in Low Cost and no-frill Products and Services
- Customer Relationship Management
