Swissport International Ltd., which is owned by Ferrovial, a leading European infrastructure and service corporation based in Spain, provides ground services for over 70 million passengers and 3.5 million tonnes of cargo a year on behalf of some 650 client companies. With its workforce of around 32 000 personnel, Swissport is active at 176 airports in 38 countries on five continents, and generated consolidated operating revenue of CHF 1.7 billion (EUR 1.1 billion or USD 1.7 billion) in 2009.


The Swissport mission:
"Strengthening our number-one position"

• Swissport is the leading global airport and aviation service provider in terms of quality, reliability, customer dedication, growth, innovation and network coverage.
  
  
• We offer a wide range of products at optimum value-for-money, and achieve an attractive return on investment for all the parties involved.
  
  
• Our mission is to be a reliable and professional contributor and a recognized partner in creating value and results for all our stakeholders.

Spectrum of services
Swissport offers a full range of value-adding airport services to its customers, including:

• Aircraft maintenance
• Aircraft servicing and cleaning
• Airport aviation security
• Cargo and mail handling (on-/off-airport)
• Catering services
• e-Services
• Executive aviation handling
• Flight operations and crew administration
• Fueling
• Load control
• Operation of airport lounges
• Outsourcing and global packages
• Passenger and baggage handling
• Ramp services
• Station supervision and administration
• Surface transport of passengers and crews
• Unit Load Device control and management

Geographical scope of operations
Swissport currently operates in 38 countries.


Business policy
Swissport (owned by Ferrovial, one of the world's largest infrastructure and service corporations with 100,000 staff in more than 12 countries) is recognized as the benchmark in terms of value for money, customer dedication, and cost management. The company has established a global reputation for being a valued business partner, not only because of its financial resources and modern ground support equipment, but also due to its intangible assets, particularly management expertise and a brand name that stands for superior quality.


Achievements & Product Improvements

• More than 40 years of experience in ground handling
• Award winner 2000-2009 "Global Aviation Ground Services Company"
• Air Cargo Handling Agent of the Year 2009
• Global Management System ISO 9001 certified (by SGS)
• Transparent Customer Quality Performance (web based)
• Cargo 2000 compliance
• Full integrated Aviation Security Services 
  - S-PASS (Swissport Passenger Assessment Security Solution)
• High level of efficiency by user-friendly state-of-the-art IT Applications and infrastructures:
  - Own Cargo Handling System "Cargospot"
  - HHT successfully used in GH Business and also launched for the Cargo Stations
  - Web-Check-in Platform (e-Services)
  - Mobile Offices (with WLAN equipped cars)
  - Graphical User Interfaces (GUI) and CLF

Swissport Customer Benefits

• Strong business fundamentals, with competitive pricing
• Innovation and Flexibility with top reliability and high quality levels
• Responsive and Direct Organization Structures
• Global leverage through Key Account Management (incl. product consistency)
• Continuous growth in market share and diversification into Airport-Related Services
• Hub management, Outsourcing Solutions and Frame Agreements
• Extensive Knowledge in Low Cost and no-frill Products and Services

Swissport Milestones

Swissport Milestones from 1997 – 2010