Spectrum of services

Swissport offers a full range of value-adding airport services to its customers, including:

• Aircraft maintenance
• Aircraft servicing and cleaning
• Airport aviation security
• Cargo and mail handling (on-/off-airport)
• Catering services
• e-Services
• Executive aviation handling
• Flight operations and crew administration
• Fueling
• Load control
• Operation of airport lounges
• Outsourcing and global packages
• Passenger and baggage handling
• Ramp services
• Station supervision and administration
• Surface transport of passengers and crews
• Unit Load Device control and management
  

Geographical scope of operations

Swissport currently operates in 43 countries: Algeria, Argentina, Aruba, Austria, Belgium, Bulgaria, Brazil, Cameroon, Canada, Cyprus, Dominican Republic, Equatorial Guinea, France, Germany, Great Britain, Greece, Honduras, Hungary, Israel, Italy, Japan, Kenya, Korea, Luxembourg, Mexico, Netherlands, Netherlands Antilles, Nigeria, Pakistan, Peru, the Philippines, Poland, Russian Federation, Scotland, Singapore, South Africa, Spain, Sudan, Switzerland, Tanzania, Ukraine, the United States and Venezuela.

Business policy

Swissport (owned by Ferrovial, one of the world's largest infrastructure and service corporations with 100,000 staff in more than 12 countries) is recognized as the benchmark in terms of value for money, customer dedication, and cost management. The company has established a global reputation for being a valued business partner, not only because of its financial resources and modern ground support equipment, but also due to its intangible assets, particularly management expertise and a brand name that stands for superior quality.

Assets for the customer

Swissport can make many vital contributions to a partnership project thanks to:

• More than 40 years of experience in ground handling
• Named Global Ground Handler of the Year seven times in a row by ITM (2001 – 2007)
• Quality Management System ISO 9001:2000
• The convenience of Swissport’s EASYcontact e-business system
• Internet platform for misdirected luggage: www.mylostbag.com
• Tracking & tracing tool: www.freightfinder-swissport.com
• Technical and managerial expertise
• Consistently high quality standards worldwide
• Customer-oriented, tailor-made solutions
• Structured partnerships models (e.g. hub or station management)
• The leverage of a customer base of more than 650 carriers
• Extensive training program for staff at all levels
• The biggest global network with a dedicated global key account management
• Umbrella incentive program for multiple agreements / locations
• One-stop-shopping and outsourcing concepts available
  
• Pioneer for the so called new airport applications (e-Services) such as self-service-ticketing kiosks, web check-in and very soon mobile check-in

Swissport Milestones

Swissport Milestones from 1997 – 2007