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Lost Property Service Airport Zurich

If you lose something, we may find it – or some honest citizen may hand it in. You can report the loss via the Internet, by telephone or at the lost property office counter.

Reporting a loss

Reporting a loss via the Internet is free of charge. If you report the loss by phone 
+41 (0) 900 57 1015 you are charged only the call charge (from fixed network CHF 1.19 / min.).

> submitting a new lost property report

Please complete the online form with all the information you have on the lost item: container (plastic bag, rucksack etc.), an exact description of the article concerned, the precise contents of suitcases and bags etc., the date of the loss, and the flight number.

Tax- and dutyfree articels (alcohol, cigarettes, perfum etc.) may only be handed over after all custom fees and taxes have been paid. This can only be done in person at the airport.

Reclaim fee

If we find the item you have lost, you are charged  a reclaim fee as follows:

Pickup at the Lost Property Office at Zurich airport in the arrival hall Terminal 1.
Opening hours: Mon thru SUN from 0630 until 2230.

CHF 20.- per item

Miles & More SEN / HON against Membership card.

free of charge

Forwarding by post within Switzerland. Only against advance payment .

CHF 40.– per item

Forwarding of items outside of Switzerland to the airport nearest to you.
Pickup must be orginized by yourself. We hold no liability against further loss or damage during shipping. The Lost Property Office at the destination might charge fees.

free of charge

 

Sale of unclaimed items

After the legal storage period has expired, unclaimed items are handed over  to fundsachenverkauf.ch GmbH, a company specialised in the sale of lost and found items. Information on upcoming auctions can be found under  www.fundsachenverkauf.ch.