Zurich/London, December 19, 2007 – Swissport, the global leading provider of ground handling services, today announced that both its London Heathrow cargo facilities have been self-certified as Cargo 2000 compliant. Recently Swissport London has won two prestigious contracts to handle Singapore Airlines and Martinair beginning of 2008.
The auditing process has been approved by Cargo 2000 and measures not only operational performance, but also management interaction with the airline customers and staff awareness through the operation.
"We are extremely pleased to be the first facilities within the Swissport Cargo Services network to meet the required standard. It has been the result of many months of hard work by our staff", said Steve Ainsley, Managing Director for Swissport Cargo Services in the United Kingdom.
"The approach is a holistic one", said Michel Jansen, Executive Vice-President Global Cargo. "A station must meet exacting standards under a process approved by Cargo 2000", and added that "the focus on customer satisfaction is paramount. We exist in a highly competitive marketplace and by leading new initiatives like this, we set ourselves apart from the competition. This process of certification will continue throughout our global network during 2008".
Swissport Heathrow has also recently acquired the Singapore Airlines and Martinair cargo handling contracts at London Heathrow, with operations commencing January 1st 2008.
About Cargo 2000
Cargo 2000 operates as an industry group within IATA, composed of some 50 major airlines, freight forwarders, ground handling agents, trucking companies and IT providers. It is an initiative aimed at implementing a new quality management system for the worldwide air cargo industry. The objective is simple: to implement processes, backed by quality standards that are measurable to improve the efficiency of air cargo.
For more information on Cargo 2000, visit www.iata.org/whatwedo/cargo/cargo2000/index.htm
Swissport International Ltd., which is owned by Ferrovial, a leading European infrastructure and service corporation based in Spain, provides ground services for over 70 million passengers and 3.2 million tonnes of cargo a year on behalf of some 650 client companies. With its workforce of around 30 000 personnel, Swissport is active at 187 airports in 43 countries on five continents, and generated consolidated operating revenue of CHF 1 712 million (EUR 1 070 million or USD 1 370 million) last year. www.swissport.com / www.ferrovial.com