Airport Ground Services
Swissport generates roughly 80 percent of its revenue in airport ground services, which include passenger services and ramp handling. Our complete service portfolio affords us with a significant cost and service advantage. Jointly with our clients, we aim to develop partnerships that enable us to move from providing single airport or network packages to integrated hub and base management with a view to full outsourcing – as we already have with multiple leading airlines.
Swissport performed some 2.2 million aircraft turns in 2018, equaling one flight every 15 seconds. Our customer service agents served 282 million airline passengers.
All operational parameters are measured on a daily basis and clearly defined KPIs guarantee consistent performance standards across the entire network.