Global consistency in the quality of our service delivery is what our customers look for. Standard structures, processes and systems, and the principles of the Swissport Formula help us achieve this.
Maintaining consistency in processes and structures demands constant effort. This is true for any large organization and it rings even more true in organizations expanding at the rate Swissport has been growing its business. In only 25 years since the company’s foundation in 1996, Swissport has evolved from a local player with three locations in Switzerland into a global leader active across six continents.
THE SWISSPORT FORMULA
The way we work
The Swissport Formula is a set of principles to support our distinctive success factors. It helps us in creating a sustainable competitive advantage and in executing its corporate strategy.
Our aspirations are the same around the globe. Based on innovation, engagement and reliability, we deliver high-quality, tailor-made solutions to meet the expectations of our clients. That is why the Swissport Formula is the way we work.
standard operating structures
Our Swissport2020 program has introduced global standard operating structures and strengthened our ability to serve our customers with a consistent service according to the principles of our Swissport Formula. Standard structures and systems are a prerequisite for the digitalization of the business which enables us to enhance our service and increase our efficiency.