OPERATIONAL EXCELLENCE
Tens of thousands of dedicated Swissport employees around the world are fully committed to meeting our customers' highest expectations – day in and day out. We support airlines with reliable and consistent ground operations. Above all stands the health and safety of our own people and that of our partners.
In 2022 a dried-up labor market presented us with unprecedented challenges on the staffing front. In the spring of 2022, we therefore launched a large-scale recruitment campaign, including our first-ever targeted social media campaign to be ready to support more than 850 airline customers in ramping up operations in the post-Covid travel market. In total the company created around 17,000 new jobs. These were primarily frontline positions in passenger services (check-in, gate) and ramp handling (aircraft movements/towing, baggage handling). In addition, we continued to invest in staff training in pursuit of providing the best-possible quality of service to our customers and their passengers.
A FOCUS ON LOCAL MANAGERS
Our local leadership team comprises some 400 skilled professionals who steer local operations and assume responsibility for the company's onsite processes and service delivery, including training, finance, human resources, crisis management, and customer success.
To provide this group of leaders with the best possible support, a Station Manager Manual was designed as a central resource to help them in their day-to-day management of the local business and with medium- and long-term development.
PERFORMANCE SCORECARD
In conjunction with the Station Manager Manual, Swissport developed and introduced a new assessment and leadership tool called the Performance Scorecard. The Performance Scorecard provides each site with a visual snapshot with its performance against global internal benchmarks, highlighting the most outstanding stations while simultaneously identifying sites that show performance gaps and need additional support.