Network

Explore our global network and our service portfolio on six continents and find your local contact at some 300 airports worldwide. Learn more

News

In our newsroom you can find media releases and background stories, along with company publications and contacts to our media relations team. Learn more

Careers

People are the foundation of our company’s success. Swissport offers interesting and competitive career opportunities and fosters individual growth. Learn more


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About
About
About
About
Our Services
Our Services
Our Services
Our Services
Our Services
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News
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Careers
Careers
Sustainability
Sustainability
Sustainability

PRICING DISCIPLINE AND COMMERCIAL GOVERNANCE

The focus on sustainable value creation contributes to Swissport’s reliability as a partner. State-of-the-art commercial systems support us in making the right choices, together with our customers.

We apply our sustainable business principles, as laid out in our Swissport Formula, to all our stakeholders, including – of course – our clients. As a reliable airline partner, we want to deliver as promised. Therefore we are flexible when participating in public tenders, but responsible and disciplined in our pricing. We focus on value creation for Swissport and for our customers, both in new agreements and existing partnerships. When market conditions or the operating environment change, we may seek to apply corrective measures to existing contracts in open and transparent consultations with our customers. Our disciplined commercial approach contributes to the stability of our network and our service offering. This is ultimately to the benefit of our customers who know they can count on Swissport as a reliable partner for the long term.

Pricing discipline

In public tenders we can rely on our competitive cost base, coupled with the quality of our services. We compete for business with confidence and ambition, but not under terms that cannot be maintained over the long-term and thus do not make sense from an economic perspective.

This underlines our firm commitment to sustainable stakeholder relations, which is based on a deep understanding of the business and a detailed global costing template.

COMMERCIAL GOVERNANCE

Our Commercial Steering Committee assesses, reviews, and makes recommendations on how the commercial teams should manage and negotiate business cases to maximize our financial and operational performance whilst minimizing risk. 

Salesforce, our commercial management tool, allows our sales managers and key account managers to access the latest information available through real-time reporting dashboards. This enables our front-line sales managers to engage with our clients in a well-informed and consistent manner.