Network

Explore our global network and our service portfolio on six continents and find your local contact at some 300 airports worldwide. Learn more

News

In our newsroom you can find media releases and background stories, along with company publications and contacts to our media relations team. Learn more

Careers

People are the foundation of our company’s success. Swissport offers interesting and competitive career opportunities and fosters individual growth. Learn more


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Sustainability
Sustainability
Sustainability

COMPLIANCE AND RISK MANAGEMENT

At Swissport, we foster corporate behavior based on honesty, integrity and respect for the law.

At Swissport we regularly conduct a structured identification and analysis of our processes and our corporate environment to gain clarity about internal and external risks and threats and to increase Swissport’s resilience against unanticipated events or changes in our corporate environment. We apply appropriate risk controlling and mitigation measures to avoid and reduce risks, or define suitable safeguards to retain them. Where this is not possible or economically viable, we transfer risks through adequate insurance.

The company’s ethical and behavioral principles apply to our staff and to those acting on our behalf. The principles are explained in our Code of Conduct, which is supplemented by more detailed standards, directives and guidelines. We urge our employees to report all violations of the Swissport Code of Conduct our external SpeakUp hotline which was introduced in 2019.
Operational Risk Management

open reporting

Swissport promotes an open reporting culture and has established its operational risk management in accordance with  the recommendations of the International Civil Aviation Organization (ICAO) for an integrated management system.

The incidents recorded in the Swissport Management Tool (SMT) provide a full and transparent incident history. The SMT has made the reporting of accidents, unsafe conditions, unsafe acts and near misses easier and more readily accessible. Real-time monitoring and notification are available to management.

Data protection

A key objective

Swissport deals with sensitive customer data such as, for example, air freight documents and passenger data. Most of this data is handled electronically, which makes IT security one of Swissport’s most crucial responsibilities within our data protection management activities. Our data center is certified according to the ISO 27000.

Our data protection policy has been rolled out globally. The policy is part of a mandatory training course for all employees, which needs to be refreshed every two years.

IT SECURITY

countering cyber threats

To counter the constantly changing and evolving cybersecurity landscape, we have recently further increased our target security level. We also focus on our supply chain and create awareness for good cybersecurity hygiene within the Swissport workforce – our first line of defense against cyber attacks. We achieve this through customized IT security awareness trainings.

CODE OF CONDUCT

The Swissport Code of Conduct is a set of principles and corporate rules that define our ethical standards. The goal of the Code of Conduct is to protect Swissport and its staff, as well as third parties, society and our stakeholders from harm, which may be triggered by unethical or unlawful behavior. All Swissport employees must comply with the Code of Conduct.