It is our goal to be a reliable, professional and recognized partner for all our stakeholders – internally and externally.
We also listen closely to what our customers have to say and carefully analyze their feedback. Our latest customer survey was carried out in early 2020. It covered topics such as service quality, client relationships and the perceived professionalism of our staff. The annual survey results serve as a lever for continuous improvement, allowing us to focus on aspects that create added internal and external value.
In 2020, Swissport conducted a materiality analysis to identify our main sustainability topics. The insights gained will serve as a basis for the further alignment of our business with broader stakeholder expectations.