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The award-winning Swissport Ground Handling business currently provides passenger and ramp handling at over 192 stations worldwide and serves in excess of 224 million passengers per annum. Today, Swissport is recognised as the biggest independent global ground services provider with the largest number of hub and LCC base operations globally.

Services Overview

Station Management and Administration

  • AFP Filing
  • Flight Operations Assistance
  • Irregularity Operations Support
  • Liaising with various port authorities
  • Load Control
  • Station Control
  • Station Representation and Supervision
  • Weather Briefing

Passenger Services

  • Airport Ticketing Sales Desk
  • Arrival and Transfer Services
  • Check-in Services
  • Dedicated Passenger Services
  • Gate Services
  • Lost and Found Services
  • Lounge Services
  • Special Passenger and VIP Services

Aircraft Servicing and Ramp Handling

  • Aircraft Loading/Unloading
  • Baggage Sorting and Transportation
  • Cabin Cleaning
  • Crew Transport
  • De/Anti-Icing
  • GPU, Push-Back
  • Unit Load Device Control
  • Toilet and Water Services

 

All operational parameters are measured on a daily basis and clearly defined KPIs guarantee consistent performance standards across the entire network.