Safety and Operational Excellence
Zero Harm is more than a target—it’s a mindset we live by. Through proactive risk assessments, leadership accountability, and daily safety briefings, we work to eliminate hazards before they result in harm.
In early 2025, as part of our Zero Harm commitment, Swissport introduced iCare, its unique quality mark representing excellence in quality, health, safety, and the environment (QHSE). Through ongoing engagement, training, and leadership support, iCare transforms safety from a set of procedures into a shared mindset. Whether on the ramp, at the check-in desk, or in cargo operations, our teams are united by a simple belief: Our Commitment to Zero Harm safety starts with me.
For our people, it means working in a culture where safety isn’t just a priority—it’s a promise. For our customers and partners, Zero Harm means reliable, disruption-free services.
Safety first
iCare: Elevating Our Safety Culture
iCare sets a new benchmark for service quality and safety standards for Swissport, ensuring that our operations consistently exceed industry expectations and provide a reliable and efficient service to customers and partners alike.
iCare fosters a culture of care, respect, and accountability that translates into a renewed layer of reliability and operational confidence.
Technology & Innovation
Smarter Safety
We harness technology to enhance safety, streamline operations, and reduce risks. By investing in real-time data tools, automated systems, and smart equipment, we create safer environments for our people.
Digital platforms, AI-driven risk analysis, and predictive maintenance boost our response, prevent hazards, and ensure consistent operational excellence.
For our colleagues, it means every shift, every day is safe and efficient. For our customers and partners, this means greater efficiency and reduced service disruption.
Consistent safety performance
Training & Global Standards
Under iCare, we’ve introduced a globally unified training system, including a central curriculum, SOPs, digital platforms, and safety coaching. This ensures safe, consistent performance across our regions and business lines.
ISO certifications
Certified for Excellence
In 2023, Swissport achieved three key ISO certifications, demonstrating our commitment to the highest international standards in safety, quality, and environmental management:
- ISO 45001 – Occupational Health & Safety
- ISO 14001 – Environmental Management
- ISO 9001 – Quality Management
These certifications are more than credentials — they represent our structured approach to continuous improvement and compliance with global best practices.
iCare in Action
Discover Our Safety Culture in Geneva
Join David Clark, Global Head of QHSE and Jennifer Mazet, Station Manager Swissport Geneva, as they explore how iCare empowers our teams to prioritize safety, act with integrity, and support one another every day. Discover how our culture of care turns values into action—making safety personal, proactive, and part of everything we do.