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Distinctive Success Factors
Our competitive advantage is based on a set of distinctive success factors. They are supported by the Swissport Formula, which defines the way we work.
The Swissport Formula
The way we work
The Swissport Formula is a set of principles to support our distinctive success factors. It helps us in creating a sustainable competitive advantage and in executing its corporate strategy.
Our aspirations are the same around the globe. Based on innovation, engagement and reliability, we deliver high-quality, tailor-made solutions to meet the expectations of our clients. That is why the Swissport Formula is the way we work.
Full range of mission critical services
HIGH QUALITY AVIATION SERVICES
Swissport's service portfolio ranges from passenger services & lounge hospitality to ramp handling and cargo handling. We also offer airlines with reliable, state of the art load control services.
COMPETITIVE COST BASE
Enabling growth and investments
In a market with intense global competition and low margins, it is essential to keep costs under control to generate sufficient free cash flow to finance investments and profitable growth.
Safe and Industry Leading Operations
Fostering a culture of safety
Around 45,000 dedicated Swissport employees strive to fulfill our clients’ highest expectations – day in and day out. Above all stands our unwavering commitment to a safety-first culture.
GLOBAL CONSISTENCY
delivery of high-quality services
Consistency in our service delivery is a key success factor for Swissport. We can only realize our full potential through rigorous standardization. The Swissport Formula helps us achieve this.
SUSTAINABLE STAKEHOLDER RELATIONS
Creating value for our partners
When airlines outsource, they entrust us with mission-critical services. They rely on our employees to meet their standards. Mutual trust and open dialogue are crucial for the success of our partnerships.
PRICING DISCIPLINE & COMMERCIAL GOVERNANCE
Sustainable value creation in focus
The focus on sustainable value creation in our business decisions contributes to Swissport’s reliability as a business partner. State-of-the-art commercial systems support us in making the right choices, together with our airline customers.