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California Consumer Privacy Act

Privacy notice for California residents

Effective Date: December 2025
Last Updated: December 2025
 

Notice of collection

This section of the Policy provides additional information for California residents and describes our information practices pursuant to the California Consumer Privacy Act 2018, as amended by the California Privacy Rights Act 2020, and its implementing regulations (the “CCPA”). Depending on how you interact or engage with us, we may provide you with other privacy notices with additional details about our privacy practices.

This section applies to “personal information” as defined in the CCPA, whether collected online or offline. This section does not address or apply to our handling of personal information that is exempt under the CCPA.

Depending on how you use the website, we may collect (and have collected in the prior 12 months) the following categories of personal information:

  • Identifiers. Such as name, alias, email, phone number, address, user ID username, unique personal identifier, online identifier, IP address, or other similar identifiers.
  • Commercial Information. Such as records of services purchased, obtained, or considered, or other use histories or tendencies.
  • Internet or Other Electronic Network Activity Information. Such as browsing history, clickstream data, search history, and information regarding interactions with our site, mobile application, advertisements, or emails, including other usage data related to your use of our website or other online services.
  • Professional Information. Such as job title, company name, business email, business phone number, and other similar professional-related information.
  • Education Information. Such as degrees earned, educational institutions attended, transcripts, training records, and other information about your educational history or background that is not publicly available personally identifiable information as defined under the Family Educational Rights and Privacy Act.
  • Inferences. Such as inferences drawn from any of the information described in this section, including inferences reflecting preferences, characteristics, behaviors, attitudes, abilities, and aptitudes.

We have also disclosed the above categories of personal information to our service providers for business purposes in the past 12 months.

We generally collect personal information from the following categories of sources:

  • Directly or indirectly from you; 
  • Our affiliates and subsidiaries;
  • Our business partners;
  • Internet service providers;
  • Operating systems and platforms; and
  • Our vendors and service providers.

In general, we collect and otherwise process personal information for the following business or commercial purposes, or as otherwise directed or consented to by you:

  • Services and support;
  • Analytics and improvement;
  • Communication;
  • Customization and personalization;
  • Marketing and advertising;
  • Research and surveys; 
  • Insight development and data enhancement;
  • Planning and managing events;
  • Security and protection of rights; 
  • Compliance and legal process;
  • Auditing, reporting, and other internal operations; and
  • General business and operational support.

Notwithstanding the purposes described above, we do not collect, use, or disclose “sensitive personal information” beyond the purposes authorized by the CCPA.

We retain your personal information for as long as needed or permitted, based on the reason we obtained it (consistent with applicable law). When deciding how long to keep your personal information, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period before we can delete them) or whether we have taken any legal positions (e.g., issued any legal holds or otherwise need to preserve the information). Rather than delete your data, we may also deidentify it by removing identifying details. Where we have committed to maintaining and using personal information in a deidentified form, we agree not to reidentify deidentified data except as permitted by applicable law.

The CCPA defines "sale" as disclosing or making available personal information to a third-party in exchange for monetary or other valuable consideration, and “sharing” includes disclosing or making available personal information to a third-party for purposes of cross-contextual behavioral advertising.

While we do not disclose personal information to third parties in exchange for monetary compensation, we may be considered as “selling” or “sharing” personal information under the CCPA because of our use of third-party ad or analytics cookies and other tools. We “sell” or “share” the following categories of personal information: identifiers, and Internet or other electronic network activity information. We disclose these categories to third-party advertising networks, analytics providers, and social networks for purposes of marketing and advertising. We do not sell or share personal information about individuals we know are under the age of 16.

California privacy rights

The CCPA provides California residents with specific rights regarding personal information. Subject to certain conditions and exceptions, California residents have the following rights with respect to their personal information:

You have the right to request: 

(i)    the categories or personal information we collected about you; 
(ii)    the categories of sources from which the personal information is collected; 
(iii)    our business or commercial purposes for collecting, selling, or sharing personal information; the categories of third parties to whom we have disclosed personal information; and 
(iv)    a copy of the specific pieces of personal information we have collected about you.

You have the right to request we correct inaccurate personal information.

You have the right to request we delete your personal information.

You also have the right to opt-out of “sales” and “sharing” of your personal information using an opt-out preference signal. If our site detects that your browser or device is transmitting an opt-out preference signal, such as the “global privacy control”—or GPC— signal, we will opt that browser or device out of the use of cookies or other tools on our site that result in a “sale” or “sharing” of your personal information. If you come to our site from a different device or from a different browser on the same device, or if you clear your cookies, you will need to opt-out again, or use an opt-out preference signal, for that browser and/or device as well.

We do not engage in uses or disclosures of “sensitive personal information” that would trigger the right to limit use of sensitive personal information under the CCPA.

We will not discriminate against you for exercising any of the rights described in this section.

Exercising your privacy rights

If you are a California resident and would like to exercise your CCPA rights, you may do so via any of the methods described below:

Before responding to your request, we must first verify your identity using the personal information you recently provided to us. You must provide us with your full name and email address. We will take steps to verify your request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information in order to verify your identity, or where necessary to process your request. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.

You may designate someone as an authorized agent to submit requests and act on your behalf. Authorized agents will be required to provide proof of their authorization in their first communication with us, and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.

This Policy is current as of the effective date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any updates to this Policy on this page. If we make material changes to how we collect, use, or disclose the personal information we have previously collected, we will endeavor to provide you prior notice, such as by emailing you or posting prominent notice on our website.

If you have any questions or concerns regarding this Policy or our privacy practices, you may contact us at [email protected].

 

 

Appendix 1: Executive Lounges – Procesing Activities: 

The table below details the categories of Personal Data that we may process in connection with Lounge Access. Swissport acts as a data controller with respect to this Personal Data. As this is supplemental, please see the Aspire/Executive Lounges website for the substantive (non-California/US) Privacy Notice.  

When you book Lounge Access in advance (by telephone or through our website): 

Category of Personal Data Personal Data We Process Description 
Device/IP Data IP address, 
Operating system and browser used to access our website, 
Internet Service Provider, and 
External website from which the user is directed to the website. 
This information is collected through the settings on our website. For further information, please see our Cookies Policy. 
Contact Data First and last name of lead guest, and 
Email address. 
This information is collected to process your booking for Lounge Access and to send you a booking confirmation. Where you book Lounge Access for a group of individuals, we will only collect the contact information of the lead guest. 
Identifier(s)  Passenger Name Record. The Passenger Name Record is a code comprising six numbers and letters that allows airline passengers to check-in online and manage bookings. We process Passenger Name Record so that we can confirm that you are an airline passenger at the airport in question on the day of your Lounge Access. 
Payment Information Payment card details. This information is processed when you pay for Lounge Access. Card details are not visible to or stored by Swissport. 

 

When you book Lounge Access as a walk-in guest:

Category of Personal Data Personal Data We Process Description 
Contact Data First and last name, and
Email address (if a receipt is requested). 
This information is collected to process your booking for Lounge Access and to send you a booking confirmation. 
Identifier(s)  Passenger Name Record,
Flight information, and
frequent flyer number (where applicable). 
The Passenger Name Record is a code comprising six numbers and letters that allows airline passengers to check-in online and manage bookings. We process Passenger Name Record so that we can confirm that you are an airline passenger at the airport in question on the day of your Lounge Access. 
Payment Information Card number, and
Card expiry date. 
This information is processed when you pay for Lounge Access.  Swissport does not access or store information processed in the course of processing payments. 

 

Information that may be collected when using our Loyalty App:

Category of Personal Data Personal Data We Process Description 
Contact Data First and last name, 
Address, 
Date of birth, 
Phone Number, 
Gender, and
Email address (if a receipt is requested). 
This information is collected to manage our loyalty app (i.e. to send you a booking confirmation or receipts).  
Identifier(s)  Passenger Name Record, Flight information, and
frequent flyer number (where applicable). 
The Passenger Name Record is a code comprising six numbers and letters that allows airline passengers to check-in online and manage bookings. We process Passenger Name Record so that we can confirm that you are an airline passenger at the airport in question on the day of your Lounge Access. 
Contact Details (Marketing) First and last name, 
Date of birth, 
Email address, 
Last Swissport lounge visited and date of visit, and 
Individual Preferences. 
We process this information when you agree to receive marketing communications from us. 

 

Information that may be collected during your Lounge Access:

Category of Personal Data Personal Data We Process Description 
CCTV Video recordings of your Lounge Access. We deploy CCTV at certain of our Lounges for security purposes. For further information please consult the CCTV signage at your Lounge, ask a member of staff or contact us at [email protected].
Emergency Information Miscellaneous. When an emergency situation arises in connection with Lounge Access, we may process additional information in response to the emergency. 

 

Information that you may voluntarily provide in the course of your Lounge Access:

Category of Personal Data Personal Data We Process Description 
Contact Details (Marketing) First and last name, 
Date of birth, 
Email address, 
Last Swissport lounge visited, and
Individual Preferences. 
We process this information when you agree to receive marketing communications from us. 
Customer Request Miscellaneous. When placing customer requests, the information provided to Swissport is on a voluntary basis.  

 

We will tell you when it is mandatory for you to provide us with personal data to obtain Lounge Access – if you do not provide us with such personal data, you may be denied Lounge Access.