I make it happen
I make it happen
We make it happen
A PRACTICAL GUIDE
Our values give actionable guidance for individual behavior of employees, leaders and executives, serving as a compass for how to act and deliver.
Our actions are perceived and valued from the perspective of the people around us. So whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.
Whenever you choose, choose to show that you care.
If you notice that the performance of one of your team members has decreased in the last weeks, you engage in a conversation to find out what the reasons may be and whether the colleague needs support.
We do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.
Whenever you choose, choose to do the right things.
Safety and standard operating procedures (SOP) come before on-time performance (OTP). You make sure that people only do what they are trained for – no shortcuts – despite staff shortages.
Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.
Whenever you choose, choose for the best of the team.
An important airline customer is asking for a discount that will put the contract in the red at your station. Don’t take an isolated decision but reach out to Global Commercial to secure the best for the Group.
It will take some time for the values to become engrained in our mindset. So, let us jointly embark on this cultural journey.
Chief People Officer