COMPETITIVE COST AND PRICE
By delivering steady ground operations for airlines, we contribute value to their service delivery and help them bring a positive experience to their customers. State-of-the-art commercial systems make us a reliable business partner and support us in making the right choices.
We contribute to reliable, on-time operations and help them deliver a positive experience to their customers. At Swissport, we understand that it requires a continuous effort to fulfill and exceed our airline customers’ expectations. This includes a relentless safety focus, creativity and drive in enhancing our services, and continuous investments in our own operation and service delivery.
To achieve our ambitious service goals, we maintain a lean cost structure with a light overhead. We ensure a high productivity of our assets and drive a transformation for higher efficiency. In combination with transparent and fair pricing, this allows us to earn the margins required to invest in our service delivery while securing appropriate returns on our investments.
2022 was defined by pent-up air travel demand following the Covid-19 pandemic, which pushed global aviation to its limits. Swissport benefited from the business transformation initiated in early 2021 under the CORE program name, which saw the company emerge from the pandemic with a leaner and more agile structure, well-positioned to exploit post-Covid opportunities.
CENTRALLY GOVERNED, LOCALLY MANAGED
By introducing regional Business Leaders which report directly to the CEO, we combined local market knowledge and customer relations with effective and lean central support, enabling Swissport to deliver consistent, franchise-like services at market-leading value for money. The streamlined structure also makes us better at delivering global solutions for ourglobal airline customers while allowing us to quicklyreact to specific local needs.
OUTSOURCING – A MATTER OF TRUST
Next to a convincing, globally consistent service delivery, we have been investing in building trust through continuous customer dialogue. Customer centricity is at the core of everything we do. Swissport has introduced an NPS type program where Swissport managers at the airport level call their airline peers on a weekly basis to “check the pulse.”
In 2022, we have rolled out a Station Management Manual which sets out the global standards that we strive to deliver to our customers. We are aligning our operational setup to be able to deliver on our customers’ needs.
SUSTAINABILITY IN OUR VALUE CREATION
As the global leader in aviation services, Swissport is committed to also leading the industry’s drive towards net-zero carbon emissions by 2050 in collaboration with customers and partners. Our sustainability agenda is fully aligned with the company’s mid- and long-term growth plan and business objectives and will support the company’s strategic development.