Network

Explore our global network and our service portfolio on six continents and find your local contact at some 300 airports worldwide. Learn more

News

In our newsroom you can find media releases and background stories, along with company publications and contacts to our media relations team. Learn more

Careers

People are the foundation of our company’s success. Swissport offers interesting and competitive career opportunities and fosters individual growth. Learn more


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Passenger Services

Check-in and gate

At check-in counters and boarding gates of over 210 airports worldwide, Swissport employees are the first point of contact for travelers from all over the world. On behalf of its more than 500 airline customers our service agents served some 82 million airline passengers in 2020 (2019: 265 million). We aim to make every journey special right from the start.

High training standards prepare our employees to meet the individual needs of our customers with bespoke solutions.

Passenger Mobility

Swissport offers special services for passengers with reduced mobility (PRM). The PRM service is offered to travelers whose mobility is restricted due to a physical or mental disability or related limitations. Specially trained staff accompany passengers before departure or after arrival on their way through the airport and from/to the aircraft. The services include the use of wheelchairs, electric carts and special vehicles to help a passenger in a wheelchair to the aircraft door.

Security Services

Swissport Aviation Security provides security services at 28 airports in 11 countries. Our services include among others:

  • Document verification 
  • Passenger screening
  • Aircraft security services (guarding / search)
  • Cargo and baggage screening

Swissport’s customers can choose the security service solution which fits their needs on a local or a global level.

Lost and Found

If you want to track the status of your delayed luggage, please contact your airline. Please mind that the operating carrier might differ from the airline you bought your ticket from.

If you have already filed a delayed luggage report at the airport, please use the contacts you were provided.

Lounge Hospitality

Under its hospitality brand Aspire Airport Lounges, Swissport manages 46 lounges at 39 airports in 16 countries and is continuously expanding its worldwide lounge portfolio. Aspire welcomes guests irrespective of airline or class of travel and offers amenities that ensure each stay is rewarding. Last year, Aspire welcomed over 5 million passengers across its network.

Executive Aviation

Swissport Executive Aviation provides ground services for business aviation across the globe. The company handles more than 10,000 flights every year. At our Fixed Base Operations (FBO) in France, Ireland, Morocco, New Zealand and Switzerland we are offering a full range of pre- and post-flight services, satisfying highest customer expectations. Swissport Executive Aviation services 89 airports in 25 countries on all six continents.

Facts & Figures in Passenger Services

213

Airports with check-in and gate services

82m

passengers served per year

500

airlines trust in our passenger services