Baggage Services
Swissport ensures baggage is handled with speed, accuracy, and security—keeping flights on schedule and passengers at ease.
Lost & Found
Lost and found services are available at selected locations. Contact details can be found in our network map under “Passenger Services” for the respective airport.
If you are an airline passenger, please note:
- The airline that operated your flight is responsible for tracking delayed checked baggage. This may differ from the airline you purchased your ticket from.
- If you have already filed a delayed baggage report at the airport, please use the reference number provided to track your luggage through the airline’s system.
Lost Property
If you have lost an item in the terminal building or along the walking routes to or from the aircraft, please contact the airport’s lost property service, as they manage items lost within the airport premises.
If your item was lost onboard an aircraft and Swissport was the handling partner for your airline at the arrival airport, please refer to the contact list on this page to begin the recovery process.
Please note that all Duty-Free items will be handed over to local Customs and lost passports will be given to the border agency at the arrival airport.
Track your baggage
SITA worldtracer
Your airline has entered the details of your missing baggage into the SITA WorldTracer system. You can check the status of your delayed baggage and change the delivery and contact information if necessary.
Note that not all airlines are members of the SITA WorldTracer network. For further questions please contact your airline.
Track your baggage
Swissport (Sky assist)
If your arriving airport (destination ariport) is Zurich (ZRH), Geneva (GVA), Basel (BSL), Berlin (BER), Rome (FCO), Edinburgh (EDI), Dublin (DUB), Las Vegas (LAS) or New York (JFK), you can check the status of your delayed baggage and change the delivery and contact information if necessary.
Note that not all airlines are supported on our Swissport online tracker. For further questions please contact our local Baggage Service/Lost & Found office (within the first 5 days) or your airline (after 5 days).