The Swissport Advantage
Swissport is a global leader in safe, sustainable, and efficient airport services. With operations at nearly 300 airports in 45 countries, we connect airlines and airports worldwide, putting customers at the heart of our work and delivering consistent quality and reliability through globally standardised procedures.
SAFETY FIRST
SAFE, RELIABLE SERVICE DELIVERY
At Swissport, we understand the importance of safety to our passenger and cargo customers.
When you partner with us, you gain an organization that mitigates operational risk to minimize delays and costly incidents across every market we operate in.
Our safety culture, standardized training, and robust operating procedures create a working environment where risks are identified and managed to prevent unsafe action.
A BEACON OF RELIABLITY
OPERATIONS THAT CONSISTENTLY DELIVER
Swissport is a responsible ground handler trusted by 850 customers worldwide.
We operate 4 million flights per year with Swiss precision and reliability, achieving a 98.5% on-time departure rate.
Our data-led commitment to operational excellence is built on standard procedures with flexibility to adapt to local customer needs. Our leading innovation ensures long-term efficiency gains for airline partners.
WE ARE WHERE YOU ARE
GLOBAL STANDARDS, LOCAL EXPERTISE
With over 30 years of industry-leading experience, Swissport are trusted partner to global airlines. From effective hub management to bespoke operation above and below the wing, our expertise makes us a ‘one-stop shop’ for our customers.
Swissport’s expertise extends beyond ground handling. Our Aspire brand has redefined airport hospitality for more than 30 years.
We are also a vital link within global supply chains, moving over 5 million tons of freight each year with IATA Cargo IQ-certified precision.
BESPOKE SERVICES BUILT ON TRUST
OUR CUSTOMER-CENTRIC CULTURE
We uphold our airline customers’ reputation in every location, representing their brand with safe, reliable, and efficient operations that create positive experiences for their customers.
Swissport is the only aviation services company to ask each of our customers for feedback every week via our Net Promoter Score (NPS) survey.
We listen to our customers, leveraging their insight to improve our service delivery to develop long-term trust in our solutions.
BUILDING A SUSTAINABLE FUTURE TOGETHER
LEADING AVIATION’S GREEN TRANSITION
Swissport is driving the green transformation of airport services, recognized among the top 1% of companies globally for sustainability by EcoVadis.
Our ambitious fleet electrification roadmap supports our commitment to reach Net Zero by 2050.
Aligned with ISO standards, our focus on safety and people empowerment fosters a culture where teams act responsibly, deliver with excellence, and succeed together.
NEXT-GEN AVIATION SERVICES
CREATING THE AIRPORT EXPERIENCE 2.0
As a global leader, Swissport is pioneering technological solutions for the future of aviation.
AI is playing an increasingly important role in ground handling; we are the first to trial autonomous ground handling solutions, in collaboration with Aurrigo at our Zurich hub.
Our investment in AI-enabled ground cameras and Aircraft Proximity Detection Systems (APDS) help us to minimize costly and delay-inducing incidents.
This translates into safer, more consistent performance across the network, reinforcing our reliability in a fast-moving industry.
OUR GLOBAL PRESENCE
AVIATION SERVICES ON SIX CONTINENTS
By the end of December 2024, Swissport was operating at 279 airports in 45 countries. We have a broader global presence than any of our competitors and our clients benefit from the industry’s widest single-source service portfolio.
Awards, Membership & Certifications
Airport Services Association
Cargo iQ
IATA CEIV Pharma Certification
IATA CEIV Fresh certification
ISAGO
ISO
SGS ISO 9001
25 by 2025
International Ground Handler of the Year 2023
Top Digital Transformation 2022
Sustainable Handling Operator of the Year 2022
Air cargo handling agent of the year 2021
Innovator Award 2019
Best station 2020
