Fair labor practices
Swissport promotes a work place environment that allows our employees to unlock their full potential. We believe in the power of cultural diversity and equal opportunity, and support positive employee relations through transparency and dialogue.
Despite all the technology, tools and equipment we use to support an excellent service delivery to our customers, it is our people who make the real difference. Beyond technical skills to fulfill their roles, it is the mindset of our employees to go the extra mile which differentiates Swissport as the partners of choice for airlines around the globe. Every year, airlines entrust us with over 250 million service contacts with their passengers. We serve them as if they were our own customers.
Centers of excellence for learning & development, compensation & benefits, talent recruitment, and labor relations help ensure that HR policies are consistent across the organization and can be relied upon as best-in-class for our employees.
EMPLOYEE VALUE PROPOSITION
Introducing our new corporate values
The bedrock of a strong team lies not only in robust values, but also in uncompromising standards at the workplace. To understand the needs, characteristics, and wishes of our workforce, we gathered direct insight through an extensive employee survey. The input we received heavily influenced the formulation of our three new core values: Show You Care, Do the Right Things, and Win as a Team. Furthermore, the survey played a pivotal role in defining our employee value pro position as well as our six Red Rules – minimum standards for every station which serve as vital commitments to our staff.
COMPENSATION AND BENEFITS
Impartiality and equality
We offer our employees equal opportunities in terms of recognition and career advancement. Compensation is based on the nature and responsibilities of the role and the required skill set, along with the qualifications and relevant experience an individual brings to their specific role.
We pay competitive salaries in line with the respective local market conditions as well as with our internal compensation structure.
COLLABORATIVE LABOR RELATIONS
Swissport employs a large, diverse global workforce operating in many countries under a wide variety of jurisdictions. We strive to maintain an open and stable working relationship with all our employees and their representative bodies. With currently over 100 active formal collective labor agreements in over 20 countries, we have established appropriate frameworks to enable an effective staff representation, covering almost 65 percent of our global workforce.
EMPLOYEE PARTICIPATION AND COMMUNICATION
next-generation mobile solution
To ensure that our employees remain committed, consistent communication and information sharing is required throughout the company. Recognizing that most of our Swissport employees do not have desk jobs with computer access, we made a strategic investment in a next-generation mobile solution – the Swissport oneApp.
The oneApp is designed to meet the diverse needs of Swissport leaders, frontline, and back-office staff globally. It keeps our teams updated on the latest Swissport news and initiatives specific to their workplace and the broader organization.