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OPERATIONAL EXCELLENCE
Tens of thousands of dedicated Swissport employees around the world are fully committed to meeting our customers' highest expectations – day in and day out. We support airlines with reliable and consistent ground operations. Above all stands the health and safety of our staff and partners.
Pricing discipline
In public tenders we can rely on our competitive cost base, coupled with the quality of our services. We compete for business with confidence and ambition, but not under terms that cannot be maintained over the long-term and thus do not make sense from an economic perspective.
This underlines our firm commitment to sustainable stakeholder relations, which is based on a deep understanding of the business and a detailed global costing template.
COMMERCIAL GOVERNANCE
Our Commercial Steering Committee assesses, reviews, and makes recommendations on how the commercial teams should manage and negotiate business cases to maximize our financial and operational performance whilst minimizing risk.
Salesforce, our commercial management tool, allows our sales managers and key account managers to access the latest information available through real-time reporting dashboards. This enables our front-line sales managers to engage with our clients in a well-informed and consistent manner.