Partnerships Built on Trust
We help airlines uphold their reputation with smoother connections, faster turnarounds, and reliable on-time performance. By working closely with each customer, we deliver tailored solutions that strengthen partnerships and keep global aviation running seamlessly.
SAFE, SECURE & COMPLIANT
SAFETY THAT PROTECTS REPUTATIONS
Safety is the most important aspect of our service. Our customer-centric approach starts with trust in Swissport to ensure safe, reliable operations in every location we operate.
Comprehensive global procedures and robust training programs maintain best practices across all stations, reducing incidents and preventing costly disruptions. This consistency protects the integrity of airline operations and the trust of passengers worldwide.
OPEN DIALOGUE, CONTINUOUS IMPROVEMENT
FEEDBACK THAT DRIVES EXCELLENCE
At Swissport, we don’t shy away from feedback. As the only major aviation services provider to conduct weekly Net Promoter Score (NPS) surveys, we maintain a direct feedback loop with our partners.
Insights from this process lead to measurable improvements: fewer delays, more efficient turnarounds, and more reliable performance. Weekly reviews by Swissport’s global and regional leadership ensure that every comment contributes to tangible progress across the network.
ELEVATING CUSTOMER SERVICES
ONE PARTNER. SEAMLESS OPERATIONS
Operating in 45 countries across six continents, our extensive and diverse customer base is a testament to our proven track record of success and ability to cater to the unique needs of each airline we serve.
We provide a full-service suite that sets standards above and below the wing. By consolidating ground handling needs, airlines gain improved turnaround performance, reduced complexity, and consistent service quality worldwide.
GOING ABOVE AND BEYOND
FLEXIBLE OPERATIONS, BUILT AROUND YOU
Swissport adapts to the operational models of more than 850 airline partners, offering scalable solutions that match diverse business profiles — from premium carriers prioritizing passenger experience to low-cost airlines focused on speed and efficiency.
Dedicated account management ensures that services evolve alongside partner requirements, delivering long-term value through flexibility, efficiency, and continuous optimization.
GLOBAL EXPERTISE, LOCAL LEADERSHIP
SWISS PRECISION IN EVERY LOCATION
Swissport delivers globally standardized processes supported by local execution. This balance guarantees consistent quality worldwide while allowing flexibility to address local operational nuances.
The result is a seamless experience across regions, maintaining the same high standards of service and reliability wherever Swissport operates.
COMPETITIVE COST AND PRICE
ENSURING THE BEST VALUE FOR CUSTOMERS
As a leading global provider of aviation services to airlines and airports, we contribute value to their service delivery, enabling them to deliver a positive experience to their customers.
Our transparent and fair pricing ensures that we offer the best value for our customers, driving sustainable growth and reducing costly delays. This allows us to reinvest in technology and sustainability policies, driving efficiency, resilience, and future-ready operations across our global network.