Operational Excellence
By combining standardized processes, expertise, and smart technology, we ensure efficient turnarounds, reliable performance, and the Swiss precision our partners count on every day.
DATA-DRIVEN OPERATIONS
REAL-TIME PERFORMANCE METRICS
Swissport’s relentless focus on data ensures that we maintain operational resilience and stay committed to consistent service delivery across our global operations.
Swissport uses 15 key performance indicators—from on-time performance to staffing levels—benchmarked against real-time data and customer feedback. This approach ensures predictable operations, faster turnarounds, and smoother cargo and passenger handling, keeping airlines on schedule and passengers satisfied.
CENTRAL GOVERNANCE, LOCAL DELIVERY
GLOBAL CONSISTENCY
We bring our Swiss reliability and operational discipline to nearly 300 airports worldwide, serving 45 countries across six continents. Our standardized procedures provide a consistent foundation, while local teams adapt operations to the unique needs of each airport and customer.
The result: dependable, high-quality service that keeps flights on schedule and operations running smoothly everywhere we operate.
TRAINING FOR OPERATIONAL EXCELLENCE
OUR STAFF ARE OUR KEY ASSET
Swissport’s commitment to operational excellence starts with our people. With 65,000 global employees, we ensure that our frontline teams are prepared for the complexities of modern airport services.
We invest heavily in training aligned with IATA standards. For every 100 hours worked, we dedicate 3 hours to comprehensive training, encompassing foundational courses, specialized certifications, and regular refresher programs.
Certified Systems, Trusted Services
UPHOLDING GLOBAL STANDARDS
Swissport’s commitment to quality, safety, and sustainability is backed by ISO 9001, 14001, and 45001 certifications. Our Station Management Manuals and Performance Scorecards set benchmarks across all locations, ensuring teams deliver consistently high standards.
Active participation in IATA working groups and collaboration with regulators such as the FAA and EASA further reinforce our leadership in setting and maintaining global ground handling standards.
INDUSTRY-LEADING BENCHMARKS
Innovation to Improve Operations
We continually seek ways to maintain and improve our standards. We are the only aviation services provider to request weekly feedback customers through our Net Promoter Score (NPS) survey.
We are trialing autonomous ground handling solutions and rolling out AI-driven ground camera technology to enhance safety, efficiency, and predictability—helping airlines and airports deliver smooth operations every day.