Network

Explore our global network and our service portfolio on six continents and find your local contact at some 300 airports worldwide. Learn more

News

In our newsroom you can find media releases and background stories, along with company publications and contacts to our media relations team. Learn more

Careers

People are the foundation of our company’s success. Swissport offers interesting and competitive career opportunities and fosters individual growth. Learn more


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About
About
About
About
Our Services
Our Services
Our Services
Our Services
Our Services
News
News
News
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Careers
Careers
Sustainability
Sustainability
Sustainability

Competitive cost base

In a market with intense global competition and low margins, it
is essential to keep costs under control to generate sufficient free
cash flow to finance investments and profitable growth.

We take our strategic decisions with a strong focus on delivering consistent, reliable and high quality customer service. Our people are Swissport's key asset, and our biggest potential, which is why we continuously invest in staff training and development. At the same time, we are relentlessly striving to reduce our costs trough process improvements, efficient staff resource management and state of the art systems and tools. It is our ambition to provide best value for money for large network airlines and low-cost carriers alike.

Advanced RESOURCE PLANNING

With some 45,000 employees on our payroll at the end of 2020, personnel costs are our biggest cost element. Therefore, efficient staff resource management and real-time monitoring are vital and a constant focus in our efforts to respond to changing demand from airlines with flexibility. By digitalizing our staff and GSE allocation processes, we are able to manage operational resources more efficiently by optimizing productivity and reducing overtime while never compromising safety. 

ORGANIZATIONAL DEVELOPMENT

Standardization is a prerequisite for the digitalization of our business processes. Therefore, we have been working relentlessly on further improving the level of process and system standardization across our global network.

Only by developing a truly consistent way of working, we can fully exploit the potential of process digitalization and leverage on Swissport’s global scale. This will also support us in our ambition to better support our frontline staff and enable the delivery of a globally consistent service to our customers.

IT AND FINANCE TRANSFORMATION

IT transformation remains a focus as we work to increase IT performance and security. We have been preparing to embark on a cloud journey as from 2021. Critical workloads and applications will be migrated to the cloud to reduce cost and prepare for a data-driven business strategy. We expect that the standardization of core business and support services will result in application consolidation and create the foundation for a data-driven business operating model.