Competitive cost base
In a market with intense global competition and low margins, it
is essential to keep costs under control to generate sufficient free
cash flow to finance investments and profitable growth.
Advanced RESOURCE PLANNING
With some 45,000 employees on our payroll at the end of 2020, personnel costs are our biggest cost element. Therefore, efficient staff resource management and real-time monitoring are vital and a constant focus in our efforts to respond to changing demand from airlines with flexibility. By digitalizing our staff and GSE allocation processes, we are able to manage operational resources more efficiently by optimizing productivity and reducing overtime while never compromising safety.
Standardization is a prerequisite for the digitalization of our business processes. Therefore, we have been working relentlessly on further improving the level of process and system standardization across our global network.
Only by developing a truly consistent way of working, we can fully exploit the potential of process digitalization and leverage on Swissport’s global scale. This will also support us in our ambition to better support our frontline staff and enable the delivery of a globally consistent service to our customers.
IT AND FINANCE TRANSFORMATION
IT transformation remains a focus as we work to increase IT performance and security. We have been preparing to embark on a cloud journey as from 2021. Critical workloads and applications will be migrated to the cloud to reduce cost and prepare for a data-driven business strategy. We expect that the standardization of core business and support services will result in application consolidation and create the foundation for a data-driven business operating model.