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Sustainability
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OUR BUSINESS MODEL

Swissport is active in airport ground services, including adjacent services like lounge hospitality, and in air cargo handling. The benefits to this diverse business model range from exposure to the economic cycle, to profit margins, capex risk profiles and even staff training.

Airport ground services and air cargo handling complement each other perfectly and make for a resilient business model. Cargo handling yields higher margins at the cost of a steeper risk profile, as Swissport is often committed in long-term lease agreements with its cargo warehouses. Ground services adds stability to our revenue stream and is a very flexible business. In a market downturn it is reasonably easy to sell or decommission equipment, like a push-back tractor, or to adapt our workforce. Last, but not least, there are synergies in training and resource planning.

Our clients can customize the services they wish to source, ranging from a single service to full hub outsourcing. In 2021, Swissport handled some 2 million flights and served 97 million airline passengers. In the air cargo segment the company handled some 5.1 million tons of cargo.
Airport ground services

Passenger Services

In 2021, our service agents served some 97 million airline passengers (pre-Covid 2019: 265 million), which equals roughly 3 airline passengers per second. Our service offering includes:

  • Check-in and Gate
  • Passenger Mobility
  • Lounge Hospitality
  • Executive Aviation
  • Security Services
  • Lost & Found
Airport ground services

Ramp Handling

In 2021, Swissport handled some 2 million flights (pre-Covid 2019: 4.2 million). This equals roughly one flight every 16 seconds. Our service offering includes:

  • Baggage Services
  • De-Icing
  • Fueling
  • Moving of Aircraft
  • Central Load Control
  • Aircraft Cleaning
Air Cargo Handling

Cargo Services

Our wide range of services includes general cargo and special shipments, e.g. high-value or temperature-sensitive products, like fish or pharmaceuticals. In 2021, Swissport handled some 5.1 million (pre-Covid 2019: 4.6 million) tons of air cargo at its warehouses around the globe.

  • General and Special Cargo Handling
  • Temperature-controlled Handling (e.g. pharma)
  • Hub Handling
  • Express Services
  • Forwarder Handling
Passenger Services

Lounge Hospitality

Swissport manages 58 lounges at 35 airports in 13 countries under its ASPIRE Airport Lounges hospitality brand. ASPIRE welcomes guests irrespective of airline or class of travel and offers amenities that ensure each stay is rewarding.

Passenger Services

Executive Aviation

Swissport Executive Aviation is a leading ground service provider for business aviation customers across the globe, handling more than 18,000 flights every year (pre-Covid 2019: 24,000). At our Fixed Base Operations (FBO) in France, Ireland, Morocco, New Zealand, Switzerland, Algeria and Cyprus we are offering a full range of pre- and post-flight services. In total, Swissport provides Executive Aviation Services at 90 airports in 25 countries on all six continents.