SAFE AND INDUSTRY-LEADING OPERATION
Around 45,000 dedicated Swissport employees strive to fulfill our clients’ highest expectations – day in and day out. Above all stands our unwaivering commitment to a safety-first culture.
The “lost time injuries frequency rate” (LTIFR) is a key performance indicator (KPI) measuring the number of injuries leading to workplace absences. In 2019, it was 29 percent below the 2015 level. Another safety KPI, aircraft damages per one thousand turns, also improved. In 2019, it was down 20 percent from 2015. While we are encouraged by the progress, we will have to further intensify our efforts to reach our goal of a 50 percent reduction versus 2015 for both KPIs.
SAFETY CULTURE AND LEADERSHIP
Swissport pursues a "Just Culture" philosophy, meaning that the company requests fully open reporting of unsafe acts, conditions, incidents and accidents. All reports are collected and analyzed.
The responsibility for health and safety must not be delegated. While the overall accountability ultimately rests with the Board of Directors and the Group Executive Management, utmost attention and focus by every manager, every team leader and every frontline worker is required in the daily service delivery.
SAFETY INITIATIVES AND STANDARDS
Swissport’s corporate head office has been ISAGO registered since 2010 and by the end of 2019, 19 locations across its global network were also ISAGO registered. Swissport has developed its own integrated management system, which conforms to current industry standards including ISO 9001:2015, the international quality management norm, the sector-specific IATA Ground Operations Manual (IGOM) and the ISAGO standard.
Process innovation has been a catalyst for enhanced service delivery and greater efficiency. It ensures we maintain our position as the industry benchmark and partner of choice.
Standard digital applications, which have been around for some time, include frontline self-service applications, such as check-in kiosks, web check-in and mobile check-in, combined with bag-drop services. We took self-service a step further at Swissport by introducing kiosks at selected cargo warehouses to speed up the transfer of shipments from the trucking gates to the aircraft.