HEALTH & SAFETY LEADERSHIP
Above all stands Swissport's unwavering commitment to a safety-first culture. It guides us in handling our airline customers’ aircraft, serving their passengers and processing their cargo shipments.
Improved SAFETY
The “lost time injuries frequency rate” (LTIFR) is a key performance indicator (KPI) measuring the number of injuries leading to workplace absences. In 2023, was 1.05 events per 100,000 hours worked. Most lost-time injuries result from manual handling injuries and we are working with the industry and specialist providers to eliminate this risk.
Ensuring that our customers' aircraft are not damaged when in our car is another key objective and we strive to be the industry leader. We set continuous improvement goals year by year.
SAFETY CULTURE AND LEADERSHIP
Swissport pursues a "Just Culture" philosophy, meaning that the company requests fully open reporting of unsafe acts, conditions, incidents and accidents. All reports are collected and analyzed.
The responsibility for health and safety must not be delegated. While the overall accountability ultimately rests with the Board of Directors and the Executive Leadership Team, utmost attention and focus by every manager, every team leader and every frontline worker is required in the daily service delivery.
SAFETY INITIATIVES AND STANDARDS
Swissport’s corporate head office holds ISAGO accreditation since 2010 and by the end of 2023, 13 locations across its global network were also ISAGO. Swissport has developed its own integrated management system, which conforms to current industry standards including ISO 9001:2015, the international quality management norm, the sector-specific IATA Ground Operations Manual (IGOM) and the ISAGO standard.
Process innovation
Process innovation has been a catalyst for enhanced service delivery and greater efficiency. It ensures we maintain our position as the industry benchmark and partner of choice.
Standard digital applications, which have been around for some time, include frontline self-service applications, such as check-in kiosks, web check-in and mobile check-in, combined with bag-drop services. We took self-service a step further at Swissport by introducing kiosks at selected cargo warehouses to speed up the transfer of shipments from the trucking gates to the aircraft.