OUR BUSINESS MODEL
Swissport is active in airport ground services, including adjacent services like lounge hospitality, and in air cargo handling. The benefits to this diverse business model range from exposure to the economic cycle, to profit margins, capex risk profiles and even staff training.
Our clients can customize the services they wish to source, ranging from a single service to full hub outsourcing. In 2023, Swissport handled some 3.9 million flights and served 232 million airline passengers. In the air cargo segment the company handled some 4.7 million tons of cargo.
Airport ground services
Passenger Services
In 2023, our service agents served some 232 million airline passengers (2022: 186 million), which equals to 7 airline passengers per second. Our service offering includes:
- Check-in and Gate
- Passenger Mobility
- Lounge Hospitality
- Executive Aviation
- Security Services
- Lost & Found
Airport ground services
Ramp Handling
In 2023, Swissport handled some 3.9 million flights (2022: 3 million). This equals roughly one flight every 17 seconds. Our service offering includes:
- Baggage Services
- De-Icing
- Fueling
- Moving of Aircraft
- Central Load Control
- Aircraft Cleaning
Air Cargo Handling
Cargo Services
Our wide range of services includes general cargo and special shipments, e.g. high-value or temperature-sensitive products, like fish or pharmaceuticals. In 2023, Swissport handled some 4.7 million (2022: 4.8 million) tons of air cargo at its warehouses around the globe.
- General and Special Cargo Handling
- Temperature-controlled Handling (e.g. pharma)
- Hub Handling
- Express Services
- Forwarder Handling
Passenger Services
Lounge Hospitality
Swissport manages 69 lounges at 40 airports in 20 countries under its ASPIRE Airport Lounges hospitality brand. ASPIRE welcomes guests irrespective of airline or class of travel and offers amenities that ensure each stay is rewarding.
Passenger Services
Executive Aviation
Swissport Executive Aviation is a leading ground service provider for business aviation customers across the globe, handling more than 20,000 flights every year (2023: 25,300). At our Fixed Base Operations (FBO) in Morocco, New Zealand, Switzerland, Algeria and Cyprus we are offering a full range of pre- and post-flight services. In total, Swissport provides Executive Aviation Services at 77 airports in 24 countries on all six continents.